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Attempting to purchase a vehicle online can leave many questions unasnwered. We have listed below some of the more common questions that we get asked by customers, in order to give you as much information as possible, as well as helping to clarify the process of how the process works here at Gold Arrow Trading. If you would still like to find out any additional information, or simply have a few more questions to ask, then please feel free to get in touch with us using the Contact page, as we will be happy to help.

How long will delivery take?

The amount time taken for a vehicle to get delivered can vary, depending on a few factors. We expect almost all deliveries to be completed within 2-6 weeks from the date of dispatch, but once your vehicle is on its way to you, we will be able to give you precise timeline of when you can expect delivery. Normally, deliveries are completed within 3 weeks.

The main factors that affect the delivery time of a vehicle is the location that is it being delivered to, along with the shipping schedule, subject to any other delays by the freight company. We will proactively keep you up to date with regards to your estimated delivery date, and you will also be able to track the vehicles progress online.

Which payment options do you accept?

We currently accept PayPal and Bank Transfers. If you would like to pay with a Debit/Credit card, you can do this when choosing to use PayPal. You will also have the option to checkout as a guest, if you do not already own a PayPal account, or choose not to create one.

PayPal is a secure payment system, trusted by millions of people on a daily basis. By having it integrated into our website, you can be sure that not only are your payment details safe and secure, but that you are also protected by PayPal Buyer Protection. See here for more information.

What is involved in the customs clearance process?

Once the vehicle arrives at your chosen destination, you will need to collect it from Customs. This can vary by country, and will usually involve a cost of clearing your vehicle through the customs process, paid directly to the authorities. You will need to take the official vehicle documents which were previously sent to you, in order to prove your ownership of the vehicle.

We highly recommend that you contact your local customs authroity to get an estimate of how much this will cost you. If you are unsure of who to contact for this, then please reach out to us and will put you in contact with your local customs authority.

How do I get in contact with Gold Arrow Trading?

The easiest way would be to use the Contact Form, but you can also sends us an email. The details of both of these can be  found at the Contact Us page. We endeavour to get back to you within 48 hours, although you can usually expect to hear back from us before then.

We are happy to assist you with any type of query, even if you just wanted to ask a few questions, or just have a chat with us about what you’re looking for.

What if I can't find the vehicle that I am looking for?

We offer a wide range of great vehicles to our customers. However, this doesn’t always mean that we have the right vehicle for everyone. If you can’t find the exact vehicle that you’re looking for, please use the Vehicle Request form, which will allow you to tell about the vehicle you and looking for. We will then find a vehicle that matches your requirements, and provide you with a no obligation quote within 48 hours.

What is the returns/refund policy?

All of our vehicles are sold as seen, and due to the nature of the products that are being sold, it will not be possible to return or refund a vehicle after it has been shipped. We understand that buying a vehicle online can feel like a daunting process, so we take every measure possible to ensure that you have as much information about a vehicle as possible, before making any decisions.

We go to great lengths to advertise our vehicles as accurately as possible, and all of our vehicles are throughly checked and verified before we advertise them on our customers. If there is any additional information that you would like, whether that is about the vehicle itself, or regarding the sales/delivery process, please get in touch with us, and we will ensure that you have all the necessary information that you need.

How does COVID-19 affect the sales and delivery process?

From the perspective of our customers, there has been no impact to the process of purchasing or receiving your vehicles. Our freight partners are still operating as normal, as is our procurement team. We are therefore still able to provide to updated inventory of specialists vehicles to our customers, and there is also no impact to the vehicle request process.

However, in light of the current pandemic, we are taking the following steps to ensure the safety of our staff and customers.


  • The interior cabin of all vehicles will be deep cleaned and sanitised before being dispatched.
  • All common-contact surfaces will be disinfected, including exterior door handles, levers, external controls etc.
  • Any official paperwork of a vehicle which is delivered to the customers after purchase are only handled by staff wearing gloves and masks, as to minimise any potential contamination.